Improving the interaction with your customers
If your staff has the necessary skills, this is a good start. But they need to connect with your customers. Here are some tips to ensure that customer service is done well and thoroughly. Apart from that, you might also need to buy 1300 number for your business.
Ask for representatives to identify similarities (such as sharing interests) with the people they help.
Mastering the point of understanding will make conflicts easier to overcome by enabling relationships between customers and your representatives (and ultimately your company).
Practice listening actively so that your customers feel heard.
Clarify and reiterate what the customer says to make sure you understand them.
Empathize and reflect on their feelings by saying things like “It must disappoint you” or “I can see why you feel underestimated.”
Acknowledge your mistake, even if you find it before your customer says it.
This will help you build trust and restore confidence. Not only that, you can also control the situation, refocus customer attention and solve problems.